Voicemail Info and Setup

To access your voicemail:

  1. Dial 8400.
  2. Enter Your 4 digit extension then the # sign.
  3. Enter your password then the # sign. Your password for the first time will be 100000.
  4. Initially you will be required to change your password.

To access your mailbox remotely:

  1. Dial (423)461-8400 and follow the prompts.
  2. When you hear the greeting, press 81.
  3. Enter your 4 digit extension then the # sign.
  4. Enter your password then the # sign.

To change your password:

  1. Access your voicemail once you have logged in Enter 84.
  2. Enter your old password plus the # sign.
  3. Enter the new six digit password plus the # sign.
  4. Confirm the password by entering in the new six digit password plus the # sign.

To record your greeting:

  1. Access your voicemail.
  2. Enter 82.
  3. Press 1 (External Greeting) – On Campus, 2 (Internal Greeting) – Off Campus, or 3 (Temporary Greeting) – If you are away.
  4. Press 5 (wait for the tone) – Record your Greeting.
  5. Press the # sign to end the recording.
  6. Press 2 to listen to your greeting.

To record your name:

  1. Access your voicemail.
  2. Enter 89.
  3. Press 5 (Wait for the tone) – record your name.
  4. Press the # sign to end the recording.

To delete a message:

After listening to your message, press 76 to delete the message.

To restore a message you have deleted:

Press 76 again after deleting the message (you cannot recover a deleted message if you have disconnected the session).

To get additional help or commands:

Press * at any time.

All messages fourteen (14) days will automatically be deleted from your mailbox.

Other Limitations include:

  • 1 minute maximum greeting length.
  • 1 minute maximum message length.
  • 10 minute maximum storage.

Important: All voice mail passwords for the dorm segment are reset over the summer break each year.

If you have any questions concerning you voicemail refer to the Request Telephone Help page or contact us by submitting a help desk ticket online or call us at 423-461-8704.